Product return

Product return

At CuddlePlushee, we prioritize the satisfaction of our customers and are committed to providing a straightforward and transparent return policy. We understand that expectations can vary, and we’re here to ensure your experience remains smooth, even in the event of a return. Below are our Return Terms to guide you through this process.

1. Return Period:
You have up to 15 days from the date of receipt to initiate a return. Please ensure that the item is in its original condition, with all tags and packaging intact.

2. Return Initiation Process:
To start the return process, please reach out to our support team through our contact section. Include detailed information about the reason for the return, your order number, and any relevant photos to help expedite the process.

3. Acceptable Return Conditions:
Returned items must be unused and undamaged. This means all original tags should still be attached, and the original packaging must be intact. We reserve the right to refuse returns for items that do not meet these conditions.

4. Refund:
Once your returned item is successfully evaluated, we will process a full refund to the original payment method. If you prefer an exchange, we will send a replacement based on available options.

5. Return Costs:
Customers are responsible for return shipping costs unless the return is due to an error or defect on our part. In such cases, the total value of the products plus shipping costs will be refunded, provided you supply the carrier’s issued receipts.

6. Return Status Tracking:
We will keep you updated on the status of your return as soon as the item is received and processed. Feel free to contact us anytime for additional information.

7. Items Not Eligible for Return:
For hygiene reasons, certain items such as personal hygiene products and intimate toys may not be eligible for return. Please review product information carefully before making a purchase.

At CuddlePlushee, we strive to create a fair and efficient return experience. Our team is always available to assist you with any issues you may encounter. We appreciate your trust in our brand and look forward to providing you with a positive shopping experience every time!